1. PARTIES

This Terms of Service ("Agreement") is between:

  • Supplier: AIOpenSec Labs Limited, a company registered in England and Wales, with registered number 16159190, at 38-44 St Ann's House, 2nd Floor, St. Anns Rd, London, United Kingdom, HA1 1LA, [email protected] ("We," "Us," or "AIOpenSec").
  • Customer: You, the entity or individual registering for our service, with details provided during registration ("You" or "Customer"), located anywhere in the world.

2. START DATE & TERM

  • Start: This Agreement begins when you register and make your first payment ("Commencement Date").
  • No Commitments: This is a pay-as-you-go service—you can stop anytime, and we’ll only charge for what you use.

3. DEFINITIONS

  • Platform: Our SaaS solution offering:
    • Endpoint Detection and Response (EDR): Monitoring and responding to threats on your devices.
    • Vulnerability Scanning: Checking your systems for security weaknesses.
    • Configuration Reviews: Automated checks of your system settings.
    • Support Services: Optional assistance we provide at an extra cost.
  • Fees: Charges for your actual use of the Platform or Support Services.

4. USING THE PLATFORM

  • Your Rights: We grant you a non-exclusive, non-transferable right to use the Platform for your internal business needs.
  • How It Works: You access our Platform—we manage open-source tools (e.g., Wazuh, OpenVAS, Nuclei) behind the scenes, so you don’t interact with them directly.
  • Restrictions: You agree not to:
    • Share access with third parties.
    • Scan systems, devices, or networks you’re not explicitly authorized to test.
    • Copy, modify, or reverse-engineer the Platform.
    • Use it to build a competing service.
    • Upload illegal or harmful content.
  • Misuse Consequences: Unauthorized use, including scanning third-party systems without permission, may lead to immediate account termination and potential legal action.

5. OUR PROMISES

  • Access: We’ll provide the Platform with 99.5% uptime (GMT), excluding maintenance (with 1 business day’s notice if unscheduled). Maintenance typically occurs outside peak usage hours.
  • Open-Source Compliance: We use tools like Wazuh and OpenVAS legally—see https://aiopensec.com/licenses.
  • Security: We’ll keep the Platform reasonably secure but cannot guarantee prevention of all cyber risks (see Section 8).

6. YOUR PROMISES

  • Security: Keep your login details safe and private.
  • Systems: Ensure your network meets our basic specs (at https://aiopensec.com/specs).
  • Usage: Use the Platform legally under your local laws and allow us to audit your use with reasonable notice.

7. FEES & PAYMENT

  • Pay-As-You-Go: You pay only for what you use—£5 per scan (plus applicable taxes). See https://aiopensec.com/pricing for details.
  • Support: Optional Support Services are charged at our standard hourly rates (at https://aiopensec.com/rates).
  • Billing: We’ll invoice monthly—pay within 30 days. Late payments may incur 4% interest above the Bank of England base rate.
  • Rate Changes: We can adjust fees with 30 days’ notice.

8. SECURITY MONITORING & LIMITATIONS

  • Enhanced Security, Not Absolute Prevention: The Platform helps monitor and detect threats but does not guarantee prevention of all cyber risks, such as ransomware attacks.
  • Your Responsibility: You’re responsible for your own risk management, including backups, encryption, and access controls.

9. LIMITATION OF LIABILITY

  • Our Cap: Our total liability is limited to what you’ve paid us in the last 12 months.
  • No Indirect Losses: We’re not liable for indirect losses (e.g., lost profits, data loss, business disruption) unless caused by our gross negligence.

10. STOPPING THE SERVICE

  • Your Choice: Stop anytime by notifying us at [email protected]—charges end when you stop, but you’ll get a final invoice for prior use.
  • Our Choice: We can suspend or stop access if you don’t pay, misuse the Platform, or breach this Agreement.
  • After Stopping: Delete our confidential info within 7 days.

11. DATA & CONFIDENTIALITY

  • Data Laws: We both comply with applicable data protection laws in our respective jurisdictions.
  • Confidentiality: Keep each other’s info private for 3 years after this ends.

12. INTELLECTUAL PROPERTY

  • Ours: We own the Platform and its technology.
  • Yours: You own your data entered into the Platform.
  • Protection: If someone claims our Platform infringes their IP, we’ll defend you (up to the liability cap) if you let us handle it.

13. INDEMNITY

You’ll cover us for any claims, losses, or costs (including legal fees) if your misuse of the Platform harms a third party.

14. UNEXPECTED EVENTS

If something beyond our control (e.g., floods, cyberattacks) stops us for over 45 days, either of us can end this with 30 days’ notice.

15. GENERAL RULES

  • Governing Law: This Agreement is governed by the laws of England and Wales, regardless of where you’re located.
  • Disputes: Any legal action against us must be brought in the courts of England and Wales—you agree to their exclusive jurisdiction.
  • Notices: Sent via email to [Customer Email] and [email protected].
  • No Assignment: You can’t transfer this Agreement without our consent.
  • Entire Agreement: This is our full agreement—changes must be in writing and signed.

16. AGREEMENT ACCEPTANCE

You accept this by registering and paying. No signature needed unless you request it at [email protected].